Medical Weight Management, Delivered Safely

CQC-registered, nurse-led prescribing for overweight and obesity.

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Reviews

     

 Two months into my journey and I am really impressed with the warm, but professional care I have received from Rachel. The consultations are really thoughtful, every aspect of 'how am I doing' is covered. Can only speak as I find, and I would therefore highly recommend using Medical Services to anyone thinking about seeking help. No hard sales, just guidance. 

P T
     

 Great communication, and understanding, very knowledgeable highly recommend 

H J
     

 Professional, caring, supportive. I cannot praise them highly enough. After years of trying, the weight is coming off at a nice steady pace which is perfect for a 74 year old. I've never felt better 

A T
     

 Excellent service. Supportive and helpful. Definitely recommend. I have lost 6 stone with help and support from Rachel 

J F
     

 Rachel and Emma are just great! Rachel is personally looking after my journey and her knowledge and support is fantastic. She has made the whole process seemless for me which removes any anxiety's or concerns I've ever had. I would highly recommend RE Medical Services 

H B
  
Our Clinical Approach
RE Medical Services is a medication-led, clinically governed weight management service providing evidence-based treatment for overweight and obesity where it is safe and appropriate to do so.

We view obesity as a complex, chronic health condition, not a failure of willpower.

Treatment decisions are made on clinical grounds, with the aim of improving health outcomes and reducing long-term risk.

Weight loss medication is not offered as a cosmetic intervention or quick fix. It is a regulated medical treatment designed to support meaningful, sustainable change.

Treatment is available to UK residents only.

Information

Tirzepatide (Mounjaro®)

Tirzepatide (brand name Mounjaro®) is a once-weekly injectable medication used for the management of overweight and obesity in adults who meet clinical eligibility criteria.It is a dual GIP and GLP-1 receptor agonist.

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Semaglutide (Wegovy®)

Semaglutide (brand name Wegovy®) is a once-weekly injectable GLP-1 receptor agonist used for the management of overweight and obesity in adults who meet clinical eligibility criteria.GLP-1 (glucagon-like peptide-1) is a naturally occurring hormone that regulates appetite and satiety.

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Tirzepatide (Mounjaro®) vs Semaglutide (Wegovy®)

Both tirzepatide (Mounjaro®) and semaglutide (Wegovy®) are once-weekly injectable medications used in the management of overweight and obesity. They work by targeting gut hormones involved in appetite regulation and metabolic control, but there are important differences.

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Side Effect Management & Safety Support

Most individuals tolerate GLP-1 medication well. The most common side effects are gastrointestinal and typically occur during dose escalation.

Read More
See more

Team

Rachel Morris

Partner

I’m Rachel, a Registered Nurse and Independent Prescriber. I understand first-hand how frustrating repeated cycles of dieting and weight regain can be. After years of navigating weight changes myself, I recognised the biological drivers behind appetite and cravings. Discovering GLP-1 medication transformed my understanding of weight management. By regulating appetite and supporting metabolic control, it allowed me to achieve meaningful, sustainable weight loss without relying on willpower alone.

Emma Whittaker

Partner

I'm Emma, a Registered Nurse and Independent Prescriber, dedicated to helping individuals achieve a healthier weight. With specialised experience as a theatre nurse in bariatric surgeries and a background in aesthetics, I bring clinical expertise and a holistic approach tailored to your goals. My support goes beyond weight loss to foster personal growth and confidence, empowering you to feel your best. Together, we'll create a path toward a happier, more fulfilled life.

CQC

Important Information
If, after consultation, we determine together that medication is the right option for you, we will always consult with your GP to ensure safe and coordinated care. This approach supports your overall health and helps prevent potential interactions with other treatments, ensuring that all aspects of your medical care are aligned.

Accessibility Statement

Accessibility Statement

RE Medical Services Ltd is committed to providing accessible healthcare information and services.

We aim to ensure that our website and remote consultation services are usable by as many people as possible, including individuals with disabilities or additional support needs.

Accessible Information

If you require information in an alternative format, please contact us. We can provide:

  • Large print copies

  • Printed paper versions

  • Additional verbal explanation during consultation

  • Support with understanding written information

We will make reasonable adjustments wherever possible to support safe access to our services.

Remote Consultations

Our consultations are delivered via secure video platform. If you require adjustments to participate in a remote consultation, please inform us in advance.

This may include:

  • Additional time during consultation

  • Support with navigating the platform

  • Adjusted communication style

Language Support

If English is not your first language, you may arrange for an interpreter to attend your consultation. Please inform us in advance if this is required.

Website Accessibility

We aim to use clear language and logical structure across our website.

If you encounter any difficulty accessing information, please contact us so that we can provide assistance.

Contact

If you require accessibility support or wish to request information in an alternative format, please contact:

contact@remedical.co.uk

We welcome feedback to help improve accessibility across our service.


F.A.Q

Our online consultation process is simple and convenient. You can schedule an appointment through our website or social media platform, and one of our medical professionals will conduct a virtual consultation with you via video call or phone. During the consultation, we'll discuss your medical history, weight loss goals, and any relevant concerns. Based on this information, we'll develop a personalised weight loss plan tailored to your needs.
Yes, it's safe to receive weight loss prescriptions online through our platform. Our medical professionals are licensed and experienced in prescribing weight loss medications. We adhere to strict guidelines and protocols to ensure the safety and well-being of our patients. Additionally, we conduct thorough assessments and screenings to determine the suitability of medications for each individual.
We offer a variety of weight loss treatments, including prescription medications, nutrition and exercise advice, and lifestyle recommendations. Our healthcare professionals will work with you to determine the most effective and appropriate treatment options based on your unique needs and preferences.
Depending on your medical history and current health status, our medical professionals may recommend certain medical tests or screenings before prescribing weight loss treatments. These tests may help us assess your overall health and identify any underlying conditions that may affect your weight loss journey.
The time it takes to see results from weight loss treatments varies from person to person. Factors such as adherence to the treatment plan, lifestyle changes, and individual metabolism can influence the rate of progress. Our medical professionals will monitor your progress closely and make adjustments to your treatment plan as needed to ensure optimal results.
The frequency of follow-up appointments will depend on your individual needs and treatment plan. In general, we recommend regular follow-up appointments, every 3-4 weeks, to track your progress, adjust your treatment plan if necessary, and provide ongoing support and guidance.
Getting started is easy! Simply visit our website to schedule an online consultation with one of our medical professionals. During the consultation, we'll discuss your weight loss goals and develop a personalised treatment plan tailored to your needs. We're here to support you every step of the way on your weight loss journey.
Follow-up and support refer to the ongoing assistance and guidance we provide to patients after their initial consultation or appointment. It includes regular check-ins, adjustments to treatment or lifestyle plans, answering questions, and providing encouragement to help patients stay on track with their health goals.
Our follow-up and support process are designed to be accessible and convenient for patients. After your initial consultation, we'll schedule regular follow-up appointments based on your needs and preferences. These appointments can be conducted via phone, or video call, depending on what works best for you. During these sessions, we'll assess your progress, address any challenges or concerns you may have, and make adjustments to your treatment plan as needed.
Yes, absolutely. You're encouraged to reach out for support between follow-up appointments if you have any questions, concerns, or need guidance. Our support team is available to assist you via phone, email, or messaging platform during regular business hours. We're here to provide timely assistance and support whenever you need it.
If you need assistance outside of regular business hours, you can leave a message or send an email, and our support team will get back to you as soon as possible. In case of urgent concerns or emergencies, we recommend contacting your primary healthcare provider or seeking medical attention immediately. Please note we do not operate a 24 hour service.
Your feedback is important to us! We welcome any comments, suggestions, or concerns you may have about the follow-up and support services you receive. You can provide feedback directly to your healthcare provider or through our feedback form in your welcome pack.
If you encounter technical issues during your online consultation, such as poor video quality, audio disruptions, or connection problems, don't worry. Try troubleshooting by restarting your device, checking your internet connection, and ensuring that you have granted necessary permissions for the video call software. If the issue persists, reach out to our medical professional for assistance.
We take privacy and confidentiality seriously and have strict measures in place to safeguard patient information. This includes using secure communication channels, encrypted platforms for data transmission, and adherence to relevant privacy laws and regulations.

Only authorised personnel, such as medical professionals directly involved in your care, have access to your health records and information. Access is strictly controlled and limited to those with a legitimate need to know for treatment purposes.
At RE Medical Services, we require a £30 consultation deposit to secure your appointment. This deposit will be redeemed against your treatment cost if deemed appropriate for you.

In the event that we determine you are not eligible for treatment, the deposit will be refunded in full. However, if you fail to attend your consultation or cancel with less than 24 hours' notice, the deposit will be retained to cover administrative costs.

For pharmacy orders, refunds are not possible due to the nature of prescription medications.
Medication diversion, or the sharing of prescription medication with others, poses serious risks, including adverse health effects, overdose, and potential misuse, especially if the individual has conditions or takes medications that could dangerously interact. To safeguard against this, we enforce strict protocols: each prescription is carefully documented and personalised, ensuring that only the intended patient receives the medication. We also inform your GP about your prescribed medication, ensuring they can support your treatment plan and monitor for any risks associated with misuse, such as the sharing of medication with others, which can lead to serious health complications.
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If you’re already receiving this medication from another provider, we would not prescribe it again to avoid duplication. We recommend discussing any adjustments with your current prescriber to ensure safe and coordinated care. Additionally, we inform your GP about your prescribed medication to help prevent any duplication of prescriptions with other services. This ensures your treatment remains safe, coordinated, and avoids the risks associated with unintentional double-dosing or conflicting medications.

Contact

  • Cheshire, UK

Provide us with Feedback
We value feedback as an important part of maintaining safe, effective and responsive care.

Patient insight helps us review our processes, improve communication and strengthen the quality of our service.

If you would like to share feedback directly, you may contact us via:
Email
Telephone
Website contact form

We also recognise that some individuals may prefer to provide feedback anonymously.

An anonymous feedback form is available, allowing you to share comments or suggestions without providing your identity.

All feedback is reviewed as part of our clinical governance and continuous improvement processes.

Terms & Conditions

These Terms & Conditions apply to all patients booking consultations or receiving treatment through RE Medical Services Ltd.

Please read the eligibility criteria carefully before booking.

1. Eligibility Criteria - Please Read Before Booking

Weight management treatment is available only to adults who meet clinical eligibility requirements.

You must have:

  • A Body Mass Index (BMI) of 30 kg/m² or above
    or

  • A BMI of 27 kg/m² or above with at least one obesity-related medical condition

We do not prescribe for cosmetic weight loss or for individuals with a healthy BMI.

If you do not meet these criteria, we will not be able to proceed with treatment.

You are responsible for checking your BMI before booking. You may calculate your BMI using the NHS BMI Calculator.

If you knowingly book a consultation despite not meeting the eligibility criteria, your consultation deposit will be retained.

Final suitability is determined following structured clinical assessment. Meeting BMI criteria does not guarantee treatment.

Ethnicity & Adjusted Risk Thresholds

For individuals from certain ethnic backgrounds, cardiometabolic risk may occur at lower BMI levels. This includes people of South Asian, Chinese, Black African and African-Caribbean heritage.

Adjusted thresholds may be considered during clinical assessment where clinically appropriate.

Eligibility decisions are made based on individual medical review and professional judgement.

2. Consultations & Booking

A £30 consultation deposit is required to secure your appointment.

  • If treatment is clinically appropriate and you proceed, the deposit is deducted from your treatment cost.

  • If we determine that treatment is not clinically appropriate, the deposit will be refunded.

  • If you choose not to proceed following consultation, the deposit is retained as the consultation fee.

Failure to attend your appointment or cancellation with less than 24 hours’ notice will result in the deposit being retained.

3. Clinical Assessment & Prescribing

Treatment is provided only following comprehensive clinical assessment.

RE Medical Services reserves the right to:

  • Decline treatment where clinically inappropriate

  • Pause or discontinue treatment where safety concerns arise

  • Decline treatment where expectations are not clinically realistic

  • Require consent for GP communication 

Prescribing decisions are based on clinical judgement and regulatory standards.

4. Pricing

Prices are subject to change at any time.

The price confirmed during consultation takes precedence over website pricing.

Treatment pricing may include (where applicable):

  • Clinical consultation

  • Prescription and medication

  • Follow-up review appointments

  • Access to structured support resources

Fees exclude:

  • Additional medication not discussed at consultation

  • Additional prescriptions beyond the agreed treatment plan

  • Services outside the agreed scope of care

5. Payment Terms

Payment must be received prior to prescription being issued.

We accept:

  • Bank transfer

  • Visa

  • Mastercard

  • Debit cards

  • Maestro

We do not accept cheques.

All card payments are processed securely via PCI-compliant providers.

6. Refund Policy

Medication supplied via private prescription cannot be refunded once dispensed.

Consultation fees are non-refundable once the consultation has taken place.

7. Cancellation Policy

We understand that circumstances may change. Please provide at least 24 hours’ notice if you need to cancel or rearrange your appointment.

Cancellations with less than 24 hours’ notice or non-attendance will result in loss of the consultation deposit.

8. Personal Information & Data Protection

Your personal data will be used solely for the purpose of providing medical services and associated clinical care.

Information may be shared with other healthcare professionals where necessary for safe and ongoing care, including your GP (with consent).

RE Medical Services Ltd is registered with the Information Commissioner’s Office (ICO) and complies with UK data protection legislation.

Marketing communications will only be sent where consent has been provided. You may opt out at any time.

9. Website Information

Information on this website is provided for general educational purposes only and does not replace individual clinical assessment.

It does not constitute medical advice and should not be relied upon as a substitute for consultation with a qualified healthcare professional.

10. Complaints Procedure

We are committed to providing safe and professional care.

If you wish to raise a concern or complaint, please contact:

contact@remedical.co.uk

All complaints are managed in accordance with our formal complaints procedure and reviewed as part of our clinical governance framework.

If you remain dissatisfied following our response, you may contact the Care Quality Commission (CQC).


Compliants Procedure
We are committed to providing safe, professional and accountable care.
If you have a concern or wish to make a complaint, we encourage you to contact us as soon as possible.

You may raise a complaint via: Email, Telephone or Website contact form

Please provide as much detail as possible, including:
A clear description of the concern
Relevant dates
Individuals involved (if applicable)
Any supporting information

All complaints are handled confidentially and investigated thoroughly.

Our Response Timeframes
All complaints are acknowledged within 5 working days.
A formal investigation will be initiated promptly.
We aim to provide a written response within 28 days of receipt.

If additional time is required due to the complexity of the complaint, we will inform you and provide an updated timeframe.

If You Remain Dissatisfied
If you are not satisfied with our response, you may request further review.

You may also contact the Care Quality Commission (CQC) for information about regulated services. The CQC does not resolve individual complaints but monitors standards of care.

Details of our full Complaints Policy are available upon request.

Safeguarding

RE Medical Services Ltd has a duty to promote the safety and wellbeing of patients. Although our service is delivered remotely, we remain alert to potential safeguarding concerns, including vulnerability, coercion, mental health deterioration or capacity to provide informed consent.

If concerns arise, we may:

  • Recommend contact with your GP or appropriate support services
  • Pause or decline treatment pending further assessment
  • Share information with relevant authorities where required by law or where there is risk of serious harm

If someone is in immediate danger, call 999.

You may also contact your local authority safeguarding team via your local council if you have concerns about a vulnerable adult or child.

All safeguarding concerns are handled confidentially and reviewed as part of our clinical governance processes.

Privacy Policy

RE Medical Services Ltd is committed to protecting your personal information and complying with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are registered with the Information Commissioner’s Office (ICO).

1. What Information We Collect

We may collect and process the following information:

Personal Information

  • Name

  • Date of birth

  • Address

  • Email address

  • Telephone number

Health Information (Special Category Data)

  • Medical history

  • Current medication

  • Weight and BMI

  • Consultation notes

  • Treatment records

  • Relevant health risk information

Website & Technical Data

  • IP address

  • Browser type and device information

  • Website usage data (via cookies and analytics)

Payment Information

Payments are processed via secure third-party payment providers. We do not store full card details on our systems.

2. How We Use Your Information

We process personal data for the following purposes:

  • Providing clinical assessment and treatment

  • Issuing private prescriptions

  • Communicating with your GP (with consent)

  • Managing appointments and follow-up

  • Responding to enquiries or complaints

  • Regulatory and governance requirements

  • Fraud prevention and risk management

We do not sell your personal data.

3. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Performance of a contract (providing medical services)

  • Compliance with legal obligations

  • Legitimate interests (service administration and governance)

  • Explicit consent (where required)

Health information is processed as special category data under Article 9 of UK GDPR for the provision of healthcare.

4. Data Sharing

We may share your information where necessary with:

  • Your GP (with your consent)

  • UK-registered pharmacies

  • Healthcare professionals involved in your care

  • Regulatory authorities where legally required

We do not share your information for third-party marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access.

However, data transmission over the internet cannot be guaranteed as completely secure.

6. Data Retention

Medical records are retained in accordance with NHS and professional record-keeping guidance.

Non-clinical information is retained only as long as necessary for administrative or legal purposes.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request restriction of processing in certain circumstances

  • Object to processing where applicable

  • Request data portability where legally applicable

There is no fee for submitting a subject access request unless requests are excessive or repetitive.

To exercise your rights, contact:
contact@remedical.co.uk

If you remain dissatisfied, you may lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies

Our website uses cookies to improve functionality and analyse usage.

You may control cookies through your browser settings.

Further information is available in our Cookie Policy.

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of other sites.

10. Changes to This Policy

We may update this Privacy Notice from time to time. The most recent version will always be available on our website.

11. Contact

If you have questions about this Privacy Notice or your personal data, please contact:

RE Medical Services Ltd
Email: contact@remedical.co.uk

You may also contact the Information Commissioner’s Office at www.ico.org.uk.