F.A.Q

Our online consultation process is simple and convenient. You can schedule an appointment through our website or social media platform, and one of our medical professionals will conduct a virtual consultation with you via video call or phone. During the consultation, we'll discuss your medical history, weight loss goals, and any relevant concerns. Based on this information, we'll develop a personalised weight loss plan tailored to your needs.

Yes, it's safe to receive weight loss prescriptions online through our platform. Our medical professionals are licensed and experienced in prescribing weight loss medications. We adhere to strict guidelines and protocols to ensure the safety and well-being of our patients. Additionally, we conduct thorough assessments and screenings to determine the suitability of medications for each individual.

We offer a variety of weight loss treatments, including prescription medications, nutrition and exercise advice, and lifestyle recommendations. Our healthcare professionals will work with you to determine the most effective and appropriate treatment options based on your unique needs and preferences.

Depending on your medical history and current health status, our medical professionals may recommend certain medical tests or screenings before prescribing weight loss treatments. These tests may help us assess your overall health and identify any underlying conditions that may affect your weight loss journey.

The time it takes to see results from weight loss treatments varies from person to person. Factors such as adherence to the treatment plan, lifestyle changes, and individual metabolism can influence the rate of progress. Our medical professionals will monitor your progress closely and make adjustments to your treatment plan as needed to ensure optimal results.

The frequency of follow-up appointments will depend on your individual needs and treatment plan. In general, we recommend regular follow-up appointments, every 3-4 weeks, to track your progress, adjust your treatment plan if necessary, and provide ongoing support and guidance.

Getting started is easy! Simply visit our website to schedule an online consultation with one of our medical professionals. During the consultation, we'll discuss your weight loss goals and develop a personalised treatment plan tailored to your needs. We're here to support you every step of the way on your weight loss journey.

Follow-up and support refer to the ongoing assistance and guidance we provide to patients after their initial consultation or appointment. It includes regular check-ins, adjustments to treatment or lifestyle plans, answering questions, and providing encouragement to help patients stay on track with their health goals.

Our follow-up and support process are designed to be accessible and convenient for patients. After your initial consultation, we'll schedule regular follow-up appointments based on your needs and preferences. These appointments can be conducted via phone, or video call, depending on what works best for you. During these sessions, we'll assess your progress, address any challenges or concerns you may have, and make adjustments to your treatment plan as needed.

Yes, absolutely. You're encouraged to reach out for support between follow-up appointments if you have any questions, concerns, or need guidance. Our support team is available to assist you via phone, email, or messaging platform during regular business hours. We're here to provide timely assistance and support whenever you need it.

If you need assistance outside of regular business hours, you can leave a message or send an email, and our support team will get back to you as soon as possible. In case of urgent concerns or emergencies, we recommend contacting your primary healthcare provider or seeking medical attention immediately. Please note we do not operate a 24 hour service.

Your feedback is important to us! We welcome any comments, suggestions, or concerns you may have about the follow-up and support services you receive. You can provide feedback directly to your healthcare provider or through our feedback form in your welcome pack.

If you encounter technical issues during your online consultation, such as poor video quality, audio disruptions, or connection problems, don't worry. Try troubleshooting by restarting your device, checking your internet connection, and ensuring that you have granted necessary permissions for the video call software. If the issue persists, reach out to our medical professional for assistance.

We take privacy and confidentiality seriously and have strict measures in place to safeguard patient information. This includes using secure communication channels, encrypted platforms for data transmission, and adherence to relevant privacy laws and regulations.

Only authorised personnel, such as medical professionals directly involved in your care, have access to your health records and information. Access is strictly controlled and limited to those with a legitimate need to know for treatment purposes.

At RE Medical Services, we require a £30 consultation deposit to secure your appointment. This deposit will be redeemed against your treatment cost if deemed appropriate for you.

In the event that we determine you are not eligible for treatment, the deposit will be refunded in full. However, if you fail to attend your consultation or cancel with less than 24 hours' notice, the deposit will be retained to cover administrative costs.

For pharmacy orders, refunds are not possible due to the nature of prescription medications.

We offer, and strongly encourage, a 24-hour "cooling off" period following your initial consultation. This allows you time to fully absorb the information provided and review the suggested literature at your own pace. During this period, your prescription will be placed on hold, and we’ll await confirmation from you that you’re ready to proceed. Please note that once the prescription has been ordered from the pharmacy, we cannot offer a refund.
We also understand that some clients may have already conducted significant research or have prior experience with weight management medications. If this applies to you, you have the option to waive the 24-hour period and proceed immediately.

Medication diversion, or the sharing of prescription medication with others, poses serious risks, including adverse health effects, overdose, and potential misuse, especially if the individual has conditions or takes medications that could dangerously interact. To safeguard against this, we enforce strict protocols: each prescription is carefully documented and personalised, ensuring that only the intended patient receives the medication. We also inform your GP about your prescribed medication, ensuring they can support your treatment plan and monitor for any risks associated with misuse, such as the sharing of medication with others, which can lead to serious health complications.

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