If you have a concern or complaint, please contact our team as soon as possible via phone, email, or through our website's messaging system.

Your complaint will be taken seriously, handled confidentially, and investigated thoroughly.

When raising a complaint, provide as much detail as possible, such as the nature of the issue, relevant dates, individuals involved, and any supporting documentation.

We will keep you updated throughout the process and aim to resolve your complaint promptly.

Every compliant is acknowledged within 5 working days
All compliants are investigated within 14 days of being made
All complaints are responded to in writing with 28 days of being made

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If you're not satisfied with the resolution, you request an independent review.

You may also provide feedback on the handling of your complaint through our feedback form or by contacting our team.

For more information, please request our Compliants Policy from the team.