These terms and conditions provide detailed information for patients considering weight loss treatment with RE Medical Services.
Before booking, please note that our treatments are only available to individuals with a Body Mass Index (BMI) of 30 or higher, or a BMI of 27 or higher accompanied by an obesity-related health condition. If you do not meet the criteria, we regret that we will not be able to proceed with your treatment.
It's important to consider that BMI thresholds may differ for individuals of certain ethnic backgrounds due to varying health risk factors. For example, people of South Asian, Chinese, Black African, or African-Caribbean heritage may face higher health risks at lower BMI levels. This will be factored into your consultation.
You can check your BMI using the NHS BMI Calculator.
CONSULTATIONS & BOOKINGS
Consultation are free.
At RE Medical Services, we require a £30 consultation deposit to secure your appointment. This deposit will be redeemed against your treatment cost if deemed appropriate for you.
In the event that we determine you are not eligible for treatment, the deposit will be refunded in full. However, if you fail to attend your consultation or cancel with less than 24 hours' notice, the deposit will be retained to cover administration costs.
Thank you for your understanding and cooperation.
PRICING
RE Medical reserves the right to change prices at any time without notice. Prices are subject to consultation and may vary depending on the individual’s requirements.
Any price quoted in your consultation will then take precedence over prices that may be quoted on this website or elsewhere.
TREATMENT PRICES INCLUDE (AS APPLICABLE)
OUR FEES EXCLUDE (AS APPROPRIATE)
Additional treatments that are deemed above and beyond what was discussed at the initial consultation and price structure.
Additional prescriptions for pharmacy related medication.
PAYMENT TERMS
We accept bank transfer and the following cards: Visa, Mastercard, Debit Cards, Maestro (formerly Switch) and Solo. We do not accept cheques.
Payment must be made prior to the prescription order.
All card details are stored securely off-site using ANS in accordance with PCI compliance regulations.
PERSONAL DETAILS
You agree that RE Medical can use your personal details for the purposes of providing you with medical services as well as providing pre- and post-treatment advice for you.
This information may be provided to other clinical organisations and individuals for the same purposes but only in connection with ongoing medical care.
We may also use your contact details to provide you with occasional information about other services we provide or may provide in the future. If you do not wish to receive this information, please tell let us know.
REFUSAL OF TREATMENTS
There are several reasons that we may consider that a treatment is not a suitable option for you and RE Medical has a strict patient selection criteria to ensure patients are medically fit to undergo a particular treatment. It is therefore possible that we advise, in your best medical interests, that a treatment is not appropriate.
We will also not proceed with a treatment if we feel that your expectations exceed the results achievable from such treatments.
REFUND POLICY
RE Medical does not give refunds for any products purchased.
CANCELLATION POLICY
We do understand if patients are unwell or have other commitments, but please give us as much notice as possible if you wish to rearrange an appointment.
At RE Medical Services, we require a £30 consultation deposit to secure your appointment. This deposit will be redeemed against your treatment cost if deemed appropriate for you.
In the event that we determine you are not eligible for treatment, the deposit will be refunded in full. However, if you fail to attend your consultation or cancel with less than 24 hours' notice, the deposit will be retained to cover administration costs.
WEBSITE INFORMATION
The information provided on this website is for use as information or for educational purposes only. It does not provide any diagnostic services and is not a substitute for professional medical care by a qualified nurse or other qualified healthcare professional.
We do not warrant that any information included within this site will meet your health or medical requirements. You should always check with a health professional if you have any concerns about your health.
COMPLAINTS PROCEDURE
We are committed to providing a professional service to all of our patients. We do, however, have a complaints procedure in place and if for some reason you are unhappy with the treatment and feel you want to make a complaint or comment on the service provided. Please email contact@remedical.co.uk and we will endeavour to deal with any matters arising promptly and efficiently.